ACKNOWLEDGEMENTS
FOREWORD

INTRODUCTION

Methodology
Types of national human rights institutions
The Paris Principles
Elements contributing to the effectiveness of NHRIs
Assessing effectiveness – benchmarks and indicators

I. BENCHMARKS

1. Character of the national institution
A. Independence
B. Established by law/Constitution
C. Appointments procedure
D. Criteria for membership of a national institution
E. Composition of a national institution’s membership
F. Professional skills and knowledge of human rights
G. Relations with civil society
H. Accessibility

2. Mandate
A. Commenting on existing and draft laws
B. Monitoring domestic human rights situations
C. Monitoring and advising on compliance with international standards and co-operating with regional and international bodies
D. Educating and informing in the field of human rights
E. Receiving complaints or petitions from individuals or groups (where appropriate)
F. Monitoring government compliance with their advice and recommendations

3. Public accountability
A. Reporting annually on all aspects of their work
B. Regular consultations with all stakeholders

II. INDICATORS

1. Types of indicators
A. Quantitative indicators
B. Qualitative indicators
2. Participatory indicators
3. Reliable and valid indicators
4. Interpreting indicators
5. Indicators of performance and impact
A. Assessing the human rights situation
B. Using indicators to evaluate NHRIs’ performance
C. Using indicators to measure impact
i) Evaluating complaint handling
ii) Evaluating training programmes
iii) Evaluating public awareness and education programmes

CONCLUDING OBSERVATIONS
Some potential pitfalls of indicators
Some advantages of indicators
In conclusion
Suggested web sites
About the Council